How it works
A broker compares lenders for you.
A bank can only offer its own loans. A mortgage broker compares loans from a panel of lenders, recommends one that suits you, and manages the application from start to finish.
Three steps, from your side
Step 1: Tell us your plans
A 20-minute chat by phone, video or in person. We ask about your goals and your life, not just your payslips.
Step 2: Compare, in plain English
We compare loans from our lender panel and show you the trade-offs side by side, with the reasons for our recommendation.
Step 3: We handle the rest
Application, valuation, approval and settlement: we deal with the lender and keep you posted at every step.
What happens, in order
Step 1
First chat
About 20 minutes. Your plans, your timing, your questions. No credit check.
Step 2
Credit Guide and fact find
We give you our Credit Guide, then collect your details and documents so we understand your situation properly.
Step 3
Options and recommendation
We compare loans from our panel and explain in writing why the one we recommend suits you.
Step 4
Application and approval
We prepare and lodge the application, answer the lender's questions and chase it through.
Step 5
Settlement and after
We coordinate with your conveyancer and the lender to settle on time, then check in as your needs change.
How we're paid
Like most mortgage brokers, we're usually paid a commission by the lender when your loan settles, and sometimes an ongoing (trail) commission while the loan is active. You don't pay it: it doesn't come out of your loan.
Before we recommend a loan we tell you, in writing, what commissions we expect to receive from it. Our Credit Guide explains this in full.
Your interests come first
Since 2021, Australian law has required mortgage brokers to act in their customers' best interests, and to put the customer's interests first when there's a conflict, including over commissions.
In practice that means we have to understand your situation, consider a range of options, and be able to show why the loan we recommend suits you.
Common questions
What does it cost to use a mortgage broker?
Most mortgage brokers in Australia are paid a commission by the lender when your loan settles, rather than charging you. Our Credit Guide sets out exactly how we're paid and any fee that could apply, and if a fee ever applies to you we'll tell you in writing before we start.
Do you just recommend the lender that pays you most?
No. Australian law requires mortgage brokers to act in your best interests and to put your interests first when there's a conflict. We have to be able to show why the loan we recommend suits you, and we'll explain it in plain English.
Will talking to you affect my credit score?
No. Talking to us, using our calculators and getting a plan together doesn't put an enquiry on your credit file. An enquiry is only recorded when you authorise an application to a lender, and we'll tell you before that happens.
Which lenders do you work with?
We compare home loans from a panel of banks and non-bank lenders available through our aggregator, LMG. We'll show you the options that fit, not just one.
How long does it take?
A first chat takes about 20 minutes. Once we have your documents, a pre-approval usually takes a few days to two weeks depending on the lender, and settlement follows your contract date.
Let's find a loan that makes you smile.
A 20-minute chat, with no obligation. Tell us how you'd like to be contacted and we'll take it from there.